Issue: Fall 2010
Featured Articles
We’ve Moved
Net Neutrality
VoIP Top Ten
Cory Launches New Website

We’ve Moved

When you’re constantly striving to offer your customers the best service you possibly can, you can become quite focused. That’s been the case at Cory Communications, where we collectively looked up recently and thought, “Whew, we need more space!”

So we’re very excited to announce that Cory has moved into bigger digs at 200 Haddonfield-Berlin Road in Gibbsboro, N.J. While we get intoxicated by that new carpet smell, we’re also putting the finishing touches on a large new technology demonstration room. Equipped with a variety of state-of-the-art business phones – and a few antiques for décor – the new demo room is a far more convenient way to showcase the latest products and services that Cory has to offer. If you’re the type who’d rather touch and see things than read a description, this demonstration room is for you.

And when you step inside this wondrous room of all things telephony, you’ll likely be greeted by Joseph Ragone, Cory Communications’ new Senior Sales Executive. An entrepreneur and veteran of the telecom industry, Joe oversees new customer acquisition and business development in the Southern N.J. / Greater Philadelphia region, with a focus on Small and Medium Businesses. If you’re a Cory customer, or if you’re simply reading this, chances are you’ll be speaking to Joe soon.

We invite you to make an appointment to visit our new demonstration room and get hands-on with the latest products and services to make your office more efficient. After all, business is challenging. Your telephone system shouldn’t be.

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Net Neutrality

Congress is weighing legislation that would prevent phone, cable and broadband companies from putting speed bumps on the information superhighway, ensuring “net neutrality” and equal access for all users regardless of their size, political leanings or point of view. But is it government’s role to regulate how network access is apportioned by private companies, even giant conglomerates like the soon-to-be merged Comcast/NBC Universal?

We’ve written in this space before about net neutrality and the potential of large service providers to jigger who gets the fastest access and who may get shut out altogether. This is a vitally important subject for the future of the Internet, so it bears repeating: We at Cory Communications support a free and democratic Internet, in which all users – whether private individuals, public employees, students, corporations or media giants – are treated equally and afforded the same access to information, with the same bandwidth, at the same speeds. We feel anything else would constitute censorship or, worse, lead to a usage model in which those who can pay higher freight or are a subsidiary of the service provider will be able to have their voices heard more effectively.

Should first responders, law enforcement agencies, hospitals and universities benefit from priority access, while the public at large deals with slower downloads and / or filtered information? The qualified answer is “no.” However, as technology evolves, as bandwidth continues to expand, and as speeds get faster, there should be room to accommodate all needs, whether it’s your teenager playing Worlds of Warcraft with other gamers around the globe, or a U.S. surgeon guiding his counterpart in Germany through a complex procedure.

What’s more, anything that asks network managers to segment data based on who is paying what for access will just further strain the already immense task of handling constantly growing network traffic. And if business end users are frustrated by slow download speeds now, their aggravation will only get worse – and their productivity will dwindle further – as “trivial” information or content is shunted into the slow lane in favor of “more important” fast-lane behemoths.

But what role should the Federal Government and FCC play in all this? Sen. Al Franken, in a recent commentary for CNN, stated that corporations controlling content online amounts to a infringement of free speech. In actuality, only government can infringe the First Amendment. In fact, by sitting back and not imposing legislation on content providers/carriers, government would be doing what government should do – letting competitive pressures and free enterprise play out, for the benefit of all concerned.

Filtering information or slowing it down is, simply, bad business. Consumers or businesses stymied by slow downloads or the perception that they’re not able to access all that the Internet has to offer will quickly switch service providers. The Comcasts and AT&Ts know this, and know it’s not in their best interest to censor material or otherwise aggravate their customers.

And as Adam Thierer and Mike Wendy note on CNN in their response to Franken, censorship is hard. ISPs just don’t have the technology or manpower to filter the flow of information based on viewpoint. And if they did, why would companies court the public relations nightmare of doing so?

Net neutrality is a huge issue, one that will likely play out in the coming months in the full glare of the media spotlight. While Cory Communications watches with great interest, we will continue to provide our customers with the very best products and services to ensure they remain in the express lane, regardless of any roadblocks service providers may or may not put up.

Please call us at 1-877-489-8186 or send an email to info@corycommunications.com with any views or concerns.

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VoIP Top Ten

The term “voice over Internet” is often kicked around, and you may have even heard the acronym VoIP (Voice over Internet Protocol). You know it has something to do with communicating over the Internet, maybe you know someone using it, or maybe you’re using Vonage or a similar VoIP service at home. But if you haven’t considered Hosted VoIP for your business, you’re missing out on an opportunity to streamline and expand your communications capability while saving money.

So what is this magical communications breakthrough? In short, VoIP is the transmission of both audio and other types of content (such as video and data) over IP networks. In this way, calls occur over high speed broadband connections, instead of through standard telephone lines, which have historically utilized circuit switching. VoIP uses “packet switching,” which groups all types of content into digitally transmittable units called packets.

Since VoIP drastically reduces the amount of space used each time content is sent to or received by the network, VoIP’s packet-switched networks are more practical and much more efficient than traditional proprietary phone systems.

“Hosted” VoIP simply means the phone system operates through a third-party service provider, which also supplies the customer with whatever hardware is necessary.

Now, with apologies to David Letterman, here are the Top Ten Reasons Your Company Should Consider Switching to Hosted VoIP:

No. 10. Hosted VoIP can adapt to your ever-changing business needs. Traditional phone systems require permanent hard lines that are both costly and inconvenient to alter. With Hosted VoIP, however, you can add or remove lines on the fly. So if your business needs 20 phones one day, 200 the next, and then 20 again, you’re covered.

No. 9. Hosted VoIP, although a new technology, is very user friendly. Most Hosted VoIP companies will provide your business with an easy-to-use web interface that allows you to control and manage the communications of your business right from your computer. And with no hardware box – or the costly maintenance that goes with it – you can handle moves, additions and other changes through a simple user-friendly web interface.

No. 8. Hosted VoIP is versatile, and can be used anywhere there is an Internet connection. If you’re on a business trip, that 15-minute long-distance call summarizing the day’s meeting is a costly venture. With VoIP, and by simply downloading a soft phone onto your PC, you can make that same call from your hotel room using VoIP services that you’re already paying for. All you need is an Internet connection and a headset

No. 7. Virtually all of the convenient functions you’re used to can be utilized with Hosted VoIP. There’s nothing to sacrifice when making the switch. Your phone’s Caller ID, Call Waiting, extension lines, customer service menus and other features will be carried over by your Hosted VoIP supplier. Literally every feature of a standard phone system can be achieved with Hosted VoIP.

No. 6. You can automatically upgrade your phone system at any time. As we already mentioned, there’s no hardware box that needs upgrading by a professional. Instead, all upgrades are made by the service provider, with any non-free upgrades made only with your permission.

No. 5. Crystal Clear Sound and Quality. Hosted VoIP will provide your company with the clearest and highest sound quality possible. And no, your business calls won’t be subject to the same types of delays that can occur when browsing the Internet. Your hosting service will make sure to keep your business communications running at high speeds.

No. 4. Room for growth and remote users. One great benefit of Hosted VoIP is the ability to scale rapidly and to allow remote users business access as if they were actually present in your office. With Hosted VoIP, additional phones can be configured and shipped overnight, ready for operation as soon as they arrive. And remote users can save valuable time and money by eliminating travel costs, operating as an extension of your office. Calls are easily transferred back and forth between multiple locations, with all intra-company calling free of charge.

No. 3. Relatively low start-up costs. Most brand new traditional PBX systems are incredibly expensive just to install. With Hosted VoIP, you buy the service, you buy or lease the phones, and you’re ready to go.

No. 2. You will save time. Your Hosted VoIP provider will supply your business with the most efficient means necessary for carrying out whatever needs to be done. And with minimal IT support required and the simple user interface already mentioned, switching to Hosted VoIP will let you spend less time worrying about your phones and more time conducting business.

And the Number One Reason Your Company Should Consider Switching to Hosted VoIP…

No. 1. Your business will save money. Isn’t that what it all comes down to? Keeping the above facts in mind, it should be clear that choosing Cory Communications to implement your Hosted VoIP strategy will help your business save valuable resources and money.

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Cory Launches New Website

Cory Communications is pleased to announce the launch of their new website @ www.corycommunications.com. The goal of our redesign is to allow us to update our site more often and educate our business clients on the new trends in our industry. With the help of our friends at World Wide Web Communications we believe the new site will be a resource to all who visit. Your comments and suggestions are always appreciated.

Please call us at 1-877-489-8186 or send an email to info@corycommunications.com with any views or concerns.

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Acknowledgement
Cory Communications, Inc. is a full-service telecommunications company based in Gibbsboro, NJ. Founded in 2001 by Jack Zoblin, an industry veteran with over 19 years telecommunications experience, the firm provides a complete range of voice and data products to business clients in South Jersey and throughout the country.

For additional information, visit www.corycommunications.com, email Cory Communications at info@CoryCommunications.com or call toll free 877.489.8186.

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